Privacy Policy

Hola AI turns missed calls into conversations. We record, transcribe, and summarize calls so you never miss what matters.

We collect only the data necessary to deliver and improve the Service.

• Provide and maintain Hola AI's call-handling, transcription, and summary features.
• Send call summaries, alerts, and updates by email or SMS.
• Detect spam and improve AI accuracy.
• Support billing, troubleshooting, and customer service.
• Comply with legal obligations and ensure security.

We use messaging providers to deliver summaries and alerts. We share only the data required for delivery. No mobile information is shared with third parties for marketing purposes. Text-messaging opt-in data and consent are never shared.

After a caller's conversation with the Hola AI agent ends, a single transactional SMS is sent to the caller's phone number to confirm their message has been forwarded. This SMS includes the recipient's name, the AI agent name, and a link to www.holavoicemail.com. Message frequency: one message per call. Message and data rates may apply. Reply STOP to opt out. No mobile opt-in data or phone numbers collected through this SMS notification program will be shared with or sold to third parties or affiliates for marketing or promotional purposes at any time.

To provide call answering, transcription, and summary features, Hola AI sends certain user data to the following third-party AI services:

We ensure that any third party with whom we share personal data provides the same or equal level of protection of personal data as set out in this Privacy Policy. Our agreements with sub-processors include:

• Obligations to process data only as instructed by Hola AI
• Requirements to implement appropriate technical and organizational security measures
• Restrictions on using data for any purpose other than providing services to Hola AI
• Obligations to delete or return data upon termination of the agreement
• Commitments not to use personal data for model training or improvement
• Regular security audits and compliance reviews

If we determine that a sub-processor can no longer meet these obligations, we will take steps to stop the transfer and processing of personal data by that sub-processor.

Hola AI records forwarded calls to generate transcripts and summaries. Call-recording laws differ by jurisdiction. You are responsible for ensuring required consent from callers. Hola AI provides tools such as optional pre-call disclosure greetings to help you comply.

• Stored on AWS servers in the United States.
• Encrypted in transit and at rest (TLS + AES-256).
• Access restricted to authorized personnel.

If a data incident occurs, we will notify affected users and regulators in accordance with law.

Data may be processed in the United States and India. Where required, we apply Standard Contractual Clauses (SCCs) and other adequate safeguards to protect your information.

You may:

• Access, rectify, or delete your data.
• Export your data in a portable format.
• Withdraw consent for processing.
• Lodge a complaint with your data-protection authority.